GENERAL QUESTIONS
► HOW DO I ADD MORE FARM ACCOUNTS?
You can add unlimited farm accounts through Multi-MEmu. Learn how here.
► HOW MANY ACCOUNTS CAN I USE?
There is no limit on the number of accounts you can use, as long as your PC's storage space is capable of supporting it. We have users running 300+ farm accounts.
There is a big difference between Sessions and Accounts - It's important that you understand how these work as your bot will not work if these are set incorrectly.
► WHAT ARE SESSIONS?
Sessions are how many accounts that you want to run at once. 1 session can run unlimited accounts. We recommend using 1 session per 15 accounts.
For example, If I had 30 accounts on my bot, I would set my sessions to 2. This would mean that the bot would run 15 accounts on 1 session, and the other 15 accounts on the 2nd session.
► HOW MANY SESSIONS SHOULD I RUN?
Do NOT raise Sessions past 4. Each session requires more PC resources and will freeze your system. Once again, you can run 300+ accounts with just 1 session if you like.
► CAN I USE A DIFFERENT EMULATOR LIKE NOX OR BS?
You must the the MEmu version found in our install guide. You cannot use other MEmu versions or other emulators as the bot will not run properly.
► WHY IS MY BOT NOT WORKING?
Ensure your game language is set to ENGLISH, your Account is Level 5+ and your in GAME SETTINGS are correct. The bot must see correctly to work. Learn more here.
If you continue to have issues, we will be more than happy to help in live chat.
DOWNLOAD & INSTALL
► HOW DO I INSTALL THE GNLAUNCHER ON MY PC?
The PC Version must be downloaded and installed on your computer. Learn how here.
► HOW DO I INSTALL MEMU ON MY PC?
Our version of MEmu must be downloaded and installed on your computer. Learn how here.
► WHAT ARE THE PC VERSION DOWNLOAD REQUIREMENTS?
Our PC Version is for a Windows 7+ Computer. It will not run on a MAC. If you want to run on different devices – You will need a Bot Server
You may be able to use a virtual machine on your MAC to simulate a Windows PC. However, we do not provide instructions or support for this.
► HOW DO I EXTRACT THE DOWNLOAD FILE?
Our software is downloaded as a “.zip” file and must be extracted with WinRar or WinZip.
- Download and Install WinRar (Free)
- Open your GnBots Download
- Extract the GnBots Download Folder to your PC using WinRar
WinRar is FREE – Do NOT pay them to upgrade!
You must extract the files to your PC prior to running.
► CAN I USE MULTIPLE GNLAUNCHERS?
1 License Key = 1 PC = Multiple Sessions running Unlimited Accounts. You cannot open multiple GnLaunchers at once. That is why we have sessions that rotate through unlimited accounts.
► WHY IS MY ANTI-VIRUS DELETING FILES?
These are Auto Function Bot’s that performs automatic movements without the users actions. (When the bot is playing for you without you actually moving the mouse: Auto Attack, Auto Collect etc.)
Some anti-viruses detect Auto Function software as potentially malicious as trojans often use similiar technology for harmful purposes. This software is safe, however you may need to disable your anti virus / firewall / internet security to download and run the software correctly.
We take the security of our users very seriously. This software has been independently tested by several security analysts and found to be completely safe and malware free. If your security finds it malicious and you do not feel comfortable with steps listed above, please delete the software.
Some Hardcore Anti-Viruses below DO NOT allow Auto Function software and must be disabled or removed
- Windows Defender
- Norton
- Mcafee
- Trend Micro
- Avast
► HOW DO I CHANGE MEMU LANGUAGE?
Sometimes MEMu installs in Chinese. You need to click "Custom" during install and set the default language to English. Learn How
BOT SERVERS
► WHAT IS A BOT SERVER?
A Bot Server is essentially an online computer that you can manage from anywhere. It is faster than most PC's and does not require that you have a computer.
► HOW DO I USE A BOT SERVER?
You can login to it with any device, including your mobile phone. Everything is already preinstalled and working correctly. You will just need to connect to the Bot Server with your Login provided after checkout, enter your farm accounts in the bot, and click start.
► HOW DO I CONNECT TO A BOT SERVER?
You will receive a Username / IP / Password via email within 24 hours of payment. Once you have the login information, connect using one of the guides below.
► WHY CAN’T I CONNECT TO MY BOT SERVER?
If you are receiving an error when connecting with your Remote Desktop
Review the tutorials above to ensure you are doing it properly You can’t open the IP in a web browser or click a link from an email.
Make sure you Copy / Paste the password as some characters look the same.
If you are positive you are doing it correctly but it still won’t connect, join us in live chat and private message @samsun your login for troubleshooting.
► DOES THE BOT SERVER ALWAYS RUN?
Yes. The Bot Server will run even when you disconnect from Remote Desktop. The only time it will stop is when you Shut it Down – Never shut down your Bot Server or we will have to start it again for you. If you accidentally shut it down, please contact us
► DOES A BOT SERVER REQUIRE A LICENSE KEY?
The bot server includes a license key with your purchase.
► DO BOT SERVERS USE BLUESTACKS OR MEMU?
They use MEmu - You cannot run Bot Servers with any other emulator.
► WHAT ARE THE SPECS ON THE BOT SERVERS?
– Between 16GB & 32GB RAM
– Between 3TB & 6TB HDD
– Dedicated & Non-shared CPUs
– 24/7 Access High Speed Internet connection
– Can Support Over 300 Farm Accounts
– Can Support up to 4 Sessions at Once
SUBSCRIPTIONS & BILLING
► ARE PAYMENTS ONE TIME OR MONTHLY?
A payment is made once per month from the day of sign up until cancelled.
► HOW LONG DOES A LICENSE KEY LAST?
A License key will last for 30 days (unless otherwise stated) before it expires. You will receive a new license key for each renewal purchase.
► HOW DO I GET A FREE TRIAL?
All of the software has a 2 hour FREE TRIAL for you to test functionality. To download your free trial, please follow the directions below.
- Visit the Download Page and select the game and bot you want.
- Scroll to the bottom and click “DOWNLOAD NOW”
- Open the software and click “Activate Free Trial”
You can also get a one time 2 day full access license key in the same area.
If your PC Crashed, you reformatted or simply need to move your license key – You can unbind your license key once per day. Unbind Your Key
► CAN I USE MY KEY ON MULTIPLE COMPUTERS?
Each license key is bound to 1 PC. You will need to click the “Unbind” button in the software if you wish to switch the license key to a different PC. Since the license key is only bound to your PC, you can use unlimited game accounts with each license key.
► CAN I PAUSE MY LICENSE KEY?
License keys cannot be paused or stopped once they have been registered in the software. They are on a timer system and simply run for the full purchased time.
► WHY DOES MY KEY EXPIRE BEFORE MY SUBSCRIPTION RENEWS?
Your license key time doesn’t start until you register it in the software. When activated, it will run for 30 days before it expires. Your subscription will renew on a “true month” basis. For these reasons, your times may not sync well. If you want to change your subscription renewal date to get your key sooner / later – Please join us in live chat.
► CAN I GET A REFUND FOR MY LICENSE KEY?
It is important that you take advantage of our FREE TRIAL prior to purchasing a license key. Please review our Refund Policy for more information.
► HOW DO I CANCEL MY SUBSCRIPTION?
You can always and easily cancel your subscription by completing the cancellation form.
► IF I CANCEL TODAY WILL MY PRODUCT EXPIRE?
No, you will always get the full purchased time. Even if you cancel your subscription today, your product will continue to work until it expires.
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